Warranty


pierre-espritTchoup Industries products are covered by a Limited Lifetime Warranty against materials and design defects.  Products that are defective will be repaired or replaced at our discretion and Tchoup Industries reserves the right to make all determinations as to the use of this policy. Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time will be repaired for a nominal fee. We will not repair product requiring a fee unless approved. All warranty returns must be accompanied by a return authorization number (RA #).

To submit a warranty claim or send us an item for repair, contact us at hello@tchoupindustries.com for a return authorization number.  To ship items in for warranty, please use any carrier desired.

Ship items to:

 

Tchoup Industries
Attn: Warranty, RA#
1113B Saint Mary Street
New Orleans, LA 70130

 

Please label areas for repair on pack with a piece of tape and include a short note detailing what is broken on the pack. Turn around time for warranty items is 4  to 6 weeks.

Feel free to email us at hello@tchoupindustries.com