We guarantee our bags! Our Lifetime Warranty covers repairs to manufacturing defects (materials, workmanship and/or design) applicable to the lifetime of our bags for up to 4 years. If damage is not covered under our warranty (due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time), we will repair it if possible for a reasonable fee.
If you have an item that needs repair we suggest the following steps. First, send us a note describing the damage to email@example.com , include photos if you can! Second, we'll let you know if this item can be repaired under warranty or we'll quote you a repair fee. Third, ship your bag to use at the following address. We recommend using a shipping carrier that provides tracking information.
If you cover shipping costs of getting your damaged gear to us, we'll ship it back free of charge.
Ship items to:Tchoup Industries
1115 Saint Mary Street New Orleans, LA 70130
Please label areas for repair on pack with a piece of tape and include a short note detailing what is broken on the pack. Turn around time for warranty items is 2 to 3 weeks.
Feel free to email us at firstname.lastname@example.org